Hireload | Terms & Conditions of Supply (Hire Equipment & Drone Services)

Terms and Conditions | Hireload

These Terms and Conditions apply to all hire equipment and drone services supplied by Hireload and should be read carefully before any booking or service is confirmed. The Terms and Conditions explain the basis on which Hireload provides its services, including the responsibilities of both Hireload and the Customer.

By placing an order or confirming a booking, the Customer agrees to these Terms and Conditions. These Terms and Conditions also set out important provisions relating to payment, use of equipment, service delivery, liability and customer obligations.

IMPORTANT: The Customer’s attention is particularly drawn to the provisions of clause 18 (Limitation of liability). These Terms and Conditions set out the contractual basis on which Hireload supplies hire equipment and drone services, including the rights, responsibilities and obligations of both parties.

1. INTERPRETATION

1.1 In these Conditions the following words have the following meanings:

“Consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;
“Commercial Terms Schedule” means any quotation, email confirmation or online order/checkout page issued by the Supplier to the Customer, setting out the commercial terms agreed between the parties (including price, Hire Period, delivery address and any special conditions);
“Contract” means a contract which incorporates these Conditions and the relevant Commercial Terms Schedule and which is made between the Customer and the Supplier for the hire or sale of Goods and/or the supply of Services;
“Customer” means the person, firm, company or other organisation hiring Hire Goods or purchasing Sale Goods from the Supplier;
“Deposit” means any advance payment and/or pre-authorised payment hold required by the Supplier in relation to the Goods, held as security and which may be applied towards unpaid Rental, loss or damage charges or other sums due from the Customer to the Supplier;
“Force Majeure” means any event outside a party’s reasonable control including, without limitation, acts of God, war, flood, fire, labour disputes, strikes, sub-contractors’ default, lock-outs, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions and any similar events;
“Goods” means any machine, article, tool, equipment and/or device together with any accessories specified in a Contract which are hired or sold to the Customer;
“Hire Goods” means any Goods which are hired to the Customer;
“Hire Period” means the period of hire, as set out in clause 5;
“Hire Start Date” has the meaning given in clause 5.1;
“Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities of whatever nature;
“Order” means the Customer’s order for the purchase or hire of Goods (including any order placed via the Supplier’s website);
“Rental” means the Supplier’s charging rate for the hire of the Hire Goods which is current from time to time during the Hire Period, as set out in the Commercial Terms Schedule or on the Supplier’s website;
“Sale Goods” means any Goods which are sold to the Customer;
“Specification” means the specification for the Goods supplied by the Supplier to the Customer in writing (including any product description on the Supplier’s website) and referred to in the Commercial Terms Schedule;
“Services” means any services supplied by the Supplier to the Customer, including Drone Services;
“Drone Services” means drone-based cleaning, inspection, surveying, mapping, imaging and any related services provided by the Supplier;
“Supplier” means Hireload, a company registered in England and Wales, whose details and contact information are set out at the end of these terms and conditions;
“Total Loss” means that the Hire Goods are, in the Supplier’s reasonable opinion or the opinion of its insurer(s), damaged beyond repair, lost, stolen, seized or confiscated.
“£” or “GBP” means pounds sterling, the lawful currency of the United Kingdom.

1.2 Headings are for convenience only and shall not affect interpretation. Words in the singular include the plural and vice versa. References to “in writing” include email.

2. BASIS OF CONTRACT

2.1 These Conditions apply to the Contract to the exclusion of any other terms and conditions that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. These Conditions also apply to the supply of Services unless expressly stated otherwise in the Commercial Terms Schedule.
2.2 The Order constitutes an offer by the Customer to purchase or hire the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order are complete and accurate.
2.3 The Order shall only be deemed to be accepted when the Supplier issues a written acceptance of the Order (including by email or automated website order confirmation), at which point the Contract shall come into existence.
2.4 Any samples, drawings, descriptive matter or advertising produced by the Supplier and any descriptions or illustrations contained on its website are produced for the sole purpose of giving an approximate idea of the Goods. They shall not form part of the Contract nor have any contractual force, unless expressly stated otherwise in the Commercial Terms Schedule.
2.5 Nothing in the Contract shall exclude or limit any statutory rights of a Customer which may not be excluded or limited where the Customer is acting as a Consumer.
2.6 In the event of any conflict or inconsistency between these Conditions and the Commercial Terms Schedule, the Commercial Terms Schedule shall prevail.

3. THE GOODS

3.1 The Goods are as described in the Specification and/or on the Supplier’s website at the time of Order.
3.2 The Supplier reserves the right to amend the Specification if required by any applicable statutory or regulatory requirement and shall notify the Customer where the change is material.
3.3 The Supplier may change the Goods provided to the Customer to reflect changes in relevant laws and regulatory requirements and/or to implement minor technical adjustments and improvements that do not materially adversely affect the Customer’s use of the Goods.
3.4 The Supplier may also make more significant changes to the Goods, but will notify the Customer if any such significant changes are made and, if the Customer is a Consumer and the change has a materially adverse impact on the Consumer’s use of the Goods, the Consumer may then contact the Supplier to end the Contract and will receive a refund for any Goods paid for but not received or used.

PART 1 – TERMS APPLICABLE TO THE HIRE OF GOODS ONLY

4. HIRE OF GOODS

4.1 The Supplier shall hire the Hire Goods to the Customer subject to the terms and conditions of the Contract.
4.2 The Supplier shall not, other than in the exercise of its rights under the Contract or applicable law, interfere with the Customer’s quiet possession of the Hire Goods during the Hire Period.

5. HIRE PERIOD

5.1 The Hire Period shall commence on the date specified in writing by the Supplier in the Commercial Terms Schedule or order confirmation (“Hire Start Date”) and shall end on the date specified in the Commercial Terms Schedule or otherwise agreed in writing between the parties (“Hire End Date”).
5.2 Unless agreed otherwise in writing, the minimum Hire Period is as stated on the Supplier’s website, quote or product page for the relevant Hire Goods/category.
5.3 On the Hire End Date, the Customer shall either: (i) ensure that the Hire Goods are available for collection by the Supplier at the agreed collection location; or (ii) return the Hire Goods to the Supplier at the location notified by the Supplier, in each case in accordance with clause 7.
5.4 If the Customer wishes to extend the Hire Period, it must contact the Supplier before the Hire End Date. Any extension shall be at the Supplier’s discretion and subject to payment of additional Rental in accordance with the Supplier’s then current rates.
5.5 If the Customer fails to comply with this clause 5 and the Hire Goods are not returned or made available for collection on the Hire End Date, the Supplier may charge additional Rental at the Supplier’s then current daily or weekly rate until the Hire Goods are returned/collected and accepted, and the Customer shall be liable for any additional financial loss which this causes the Supplier.
5.6 Hire Goods shall only be treated as off-hire once the Supplier has issued written confirmation of return/collection and acceptance (an “Off-Hire Confirmation”).
5.7 Where the Customer is a Consumer (or an individual) and the hire would be capable of subsisting for more than three months, the maximum hire duration shall be three months unless otherwise agreed in writing by the Supplier.

6. TITLE, RISK AND INSURANCE (HIRE GOODS)

6.1 Ownership of the Hire Goods remains at all times with the Supplier. The Customer has no right, title or interest in the Hire Goods except the right to possession and use of the Hire Goods subject to the Contract.
6.2 The Customer must not deal with the ownership or any interest in the Hire Goods. This includes, without limitation, selling, assigning, mortgaging, pledging, charging, securing, hiring, withholding, disposing of and/or lending. The Customer may not re-hire the Hire Goods to a third party without the Supplier’s prior written consent.

6.3 Risk in the Hire Goods shall pass as follows:
6.3.1 Where the Customer is a business, risk in the Hire Goods shall pass to the Customer when the Hire Goods leave the physical possession or control of the Supplier (including when loaded onto the Supplier’s delivery vehicle) and shall remain at the sole risk of the Customer during the Hire Period and any further period during which the Hire Goods are in the possession, custody or control of the Customer (the “Risk Period”) until such time as the Hire Goods are returned to, and physically accepted by, the Supplier.
6.3.2 Where the Customer is a Consumer, risk in the Hire Goods shall pass to the Consumer when the Hire Goods are delivered to the agreed kerbside delivery point and made available for the Consumer to take possession, and shall remain at the sole risk of the Consumer during the Hire Period and any further period during which the Hire Goods are in the possession, custody or control of the Consumer (the “Risk Period”) until such time as the Hire Goods are returned to, and physically accepted by, the Supplier.

6.4 During the Hire Period and the Risk Period, the Customer shall, at its own expense, obtain and maintain insurance for the Hire Goods to a value not less than the full replacement value of the Hire Goods, comprehensively against usual risks of loss, theft or damage and such other risks as a prudent owner or operator would insure for. Where the Customer is a business, the Customer shall also maintain sufficient public liability insurance for use of the Hire Goods on site.
6.4A Where the Customer is a Consumer, the Supplier does not require the Consumer to obtain separate insurance for the Hire Goods. However, the Consumer remains responsible for loss, theft or damage to the Hire Goods (fair wear and tear excepted) and the Supplier may require a Deposit and/or reasonable ID verification before releasing the Hire Goods.
6.5 The Customer shall, on request, provide the Supplier with reasonable evidence of insurance. If the Customer fails to effect or maintain any such insurance, the Supplier may (but is not obliged to) effect and maintain it, pay such premiums as may be necessary and recover the same as a debt due from the Customer (business customers only).
6.6 The Customer shall give immediate written notice to the Supplier in the event of any loss, accident or damage to the Hire Goods arising out of or in connection with the Customer’s possession or use of the Hire Goods.

7. DELIVERY AND COLLECTION (HIRE GOODS)

7.1 Unless otherwise agreed in writing, Hire Goods will be delivered and collected by the Supplier on a kerbside only basis to and from the address stated in the Commercial Terms Schedule or order confirmation. “Kerbside” means the nearest safe and accessible point for the Supplier’s delivery vehicle on a public road or driveway; the Supplier is not obliged to carry Hire Goods inside buildings, up or down stairs, or across uneven, soft or unsafe ground. The Customer must ensure adequate manpower and safe means to move the Hire Goods from kerbside to the intended location.
7.2 Where the Customer arranges to collect the Hire Goods itself, it is the Customer’s responsibility to collect and return the Hire Goods at the Customer’s own risk and cost.
7.3 Where the Supplier agrees to deliver and/or collect the Hire Goods:
7.3.1 the Supplier will use reasonable endeavours to deliver/collect on the agreed date and within any approximate time window, but time is not of the essence and the Supplier shall have no Liability for any delay caused by Force Majeure or by the Customer’s failure to provide adequate instructions, access or information; and
7.3.2 the Customer must ensure that a responsible person is present to receive/hand over the Hire Goods, sign delivery/collection documentation and point out any access or safety issues.
7.4 The Customer will allow and/or procure sufficient safe access to and from the site and procure sufficient unloading space and facilities. If delivery or collection cannot be completed safely, the Supplier may refuse to deliver or collect and the Customer shall be liable for any additional charges incurred.
7.5 If any delivery or collection is delayed, postponed and/or cancelled due to the Customer failing to comply with its obligations under this clause 7, the Customer will be liable to pay the Supplier’s additional standard charges for wasted or additional delivery/collection attempts and waiting time.
7.5A If delivery and/or collection cannot be completed due to the Customer’s failure to provide adequate access, instructions, manpower or safe site conditions (including, without limitation, stairs/no lift/tight corridors/blocked access/unsafe ground), the Supplier may treat this as an aborted attempt. In such circumstances, the Customer remains liable for: (i) the applicable delivery/collection charge; (ii) any waiting time charges; and (iii) any re-attempt charges at the Supplier’s standard rates.
7.6 Risk remains with the Customer until the Hire Goods are physically collected by the Supplier or returned and accepted by the Supplier.

8. CARE OF HIRE GOODS

8.1 The Customer shall:
8.1.1 take reasonable care of the Hire Goods and use them only for their proper purpose in a safe and correct manner, in accordance with any operating and/or safety instructions supplied by the Supplier and in accordance with good trade practice;
8.1.2 notify the Supplier immediately after any breakdown, loss and/or damage;
8.1.3 take adequate measures to protect the Hire Goods from theft, damage and other risks (including keeping portable items secure when not in use);
8.1.4 notify the Supplier of any change of address and, upon request, provide details of the location of the Hire Goods;
8.1.5 permit the Supplier at all reasonable times and upon reasonable notice to inspect the Hire Goods and procure access to any property where the Hire Goods are situated;
8.1.6 keep the Hire Goods in the Customer’s possession and control and not remove the Hire Goods from Great Britain without prior written consent;
8.1.7 not alter, modify, repair or attempt to repair the Hire Goods unless authorised in writing;
8.1.8 ensure operators are suitably trained/competent and, where required, appropriately certified;
8.1.9 ensure safety/usage instructions are communicated to all users and the Hire Goods are used without risk to health; and
8.1.10 ensure required power supply, cabling and site conditions are suitable for safe operation.

8.2 The Customer must inspect the Hire Goods on delivery/collection (as applicable) and notify the Supplier in writing of any alleged defect, damage or missing items within 24 hours; failing which the Hire Goods shall be deemed accepted as delivered, subject to latent defects not reasonably discoverable on inspection.
8.3 The Hire Goods must be returned in good working order and condition (fair wear and tear excepted), in a clean condition and with all accessories, manuals and documents.
8.4 The Customer shall be responsible for all expenses, loss (including loss of Rental) and damage suffered by the Supplier arising from breakdown due to the Customer’s negligence, misdirection or misuse.

9. LOSS OR DAMAGE TO HIRE GOODS

9.1 If the Hire Goods are returned damaged, unclean and/or defective (other than fair wear and tear or inherent fault), the Customer shall be liable for the cost of repair and/or cleaning required to return the Hire Goods to a condition fit for re-hire and shall pay Rental in accordance with clause 8.3 until such repairs/cleaning have been completed.
9.2 If Hire Goods are lost, stolen or damaged beyond economic repair during the Hire Period (or Risk Period), the Customer will pay the reasonable replacement cost as specified by the Supplier.
9.3 The Customer shall remain liable to pay Rental up to and including the date it notifies the Supplier that the Hire Goods have been lost/stolen/damaged beyond economic repair.
9.4 In addition to Rental under clause 9.3, from the notification date until the replacement cost is paid in full, the Supplier may charge, as a genuine pre-estimate of lost rental profit, a sum equal to two-thirds of the Rental that would have applied during that period.
9.5 In the event of theft, the Customer must report the matter to the police without delay and provide the Supplier with a crime reference number and any reasonable supporting information on request.

10. TERMINATION OF THE HIRE PERIOD

10.1 This clause is without prejudice to termination rights elsewhere, including clause 15.
10.2 Where the Hire Period has a fixed duration, then (subject to clause 15 and any statutory rights of a Consumer) neither party may terminate before expiry of that fixed period unless agreed in writing.
10.3 Where the Hire Period does not have a fixed duration, either party may terminate by giving not less than 14 days’ written notice, unless otherwise agreed in writing.
10.4 The Contract shall automatically terminate if a Total Loss occurs.

PART 2 – TERMS APPLICABLE TO THE SALE OF GOODS ONLY

11. TITLE, RISK AND INSURANCE (SALE GOODS)

11.1 Ownership of Sale Goods remains with the Supplier until the earlier of:
11.1.1 all sums payable have been paid in full in cleared funds; or
11.1.2 (business customers only) the Customer resells the Sale Goods in the ordinary course of business, in which case title passes immediately before resale occurs.
11.2 Until ownership passes, the Customer shall: (i) hold Sale Goods as bailee; (ii) maintain them in satisfactory condition; and (iii) keep them insured against usual risks for their full price from the time they leave the Supplier’s possession/control.
11.3 Risk in Sale Goods passes when the Sale Goods leave the physical possession or control of the Supplier.

12. DELIVERY AND COLLECTION (SALE GOODS)

12.1 Unless otherwise agreed in writing, it is the responsibility of the Customer to collect the Sale Goods. If the Supplier agrees to deliver, it will do so at its standard delivery cost and on a kerbside-only basis, as set out in the Commercial Terms Schedule or on the Supplier’s website.
12.2 The Supplier shall make Sale Goods available for collection or delivery on the date agreed and at the place specified in the Commercial Terms Schedule (as may be amended by notice).
12.3 Where the Customer is a Consumer and supply is delayed by an event outside the Supplier’s control, the Supplier will contact the Consumer as soon as reasonably possible and take steps to minimise delay. If there is a risk of substantial delay, the Consumer may end the Contract and receive a refund for any Sale Goods paid for but not received.
12.4 Where the Customer is a business, dates quoted are approximate and time is not of the essence. The Supplier shall not be liable for delay caused by Force Majeure or the Customer’s failure to provide adequate instructions.
12.5 The Customer must procure sufficient access and unloading space/facilities.
12.6 If delivery/collection is delayed/postponed/cancelled due to the Customer’s failure to comply, the Customer will be liable for the Supplier’s additional standard charges.

PART 3 – TERMS APPLICABLE TO BOTH THE SALE AND HIRE OF GOODS

13. PAYMENT

13.1 Prices, Deposits and Rental are as quoted or as shown on the Supplier’s website/price list at the relevant time. Where a Deposit is required, it shall be specified and must be paid (or pre-authorised where applicable) in advance of release/delivery.
13.2 Unless stated otherwise, all prices are exclusive of VAT, which shall be payable in addition at the applicable rate.
13.3 The Supplier may require an additional Deposit during the Hire Period if Rental may exceed the Deposit already received.
13.4 Any remaining balance of the Deposit will be refunded after the Hire Goods have been inspected and the Supplier is satisfied the Customer has complied with the Contract. The Supplier may deduct sums due (including additional Rental, damage, cleaning or replacement costs).
13.5 Payment on time is of the essence. Payment is not deemed made until cleared funds are received.
13.6 If the Customer is a business and fails to pay on time, the Supplier may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable) or 4% above the Supplier’s bank base rate, whichever is higher.
13.7 If the Customer is a business, all sums are payable without set-off, deduction or counterclaim.
13.8 The Supplier may, where permitted by law and applicable card scheme rules, store the Customer’s payment credentials securely via its payment processor for the purpose of processing agreed future charges under the Contract (for example: approved hire extensions, late return charges, damage/cleaning charges or other sums due). Where required, the Supplier will notify the Customer in advance and/or seek any necessary authorisation.

14. STATUTORY CANCELLATION RIGHT FOR CONSUMERS (DISTANCE CONTRACTS)

14.1 This clause 14 applies only to Customers who are Consumers and who have entered into the Contract by distance means (for example online, by telephone or email).
14.2 Subject to this clause 14, a Consumer based in the UK will have the right to change their mind within 14 days after the day on which the Goods come into their physical possession (for Sale Goods) or the day on which the Hire Goods are delivered (for Hire Goods), and to receive a refund in accordance with this clause.
14.3 To cancel, the Consumer can contact the Supplier using the contact details set out at the end of these terms and conditions. The Consumer may (but is not obliged to) use any model cancellation form provided by the Supplier.
14.4 Where a Consumer cancels and has made payments in advance for Goods not provided, the Supplier will refund amounts due within 14 days as required by law (and, where applicable, after receipt/return evidence).
14.5 The Supplier may reduce any refund to reflect any reduction in the value of the Goods caused by handling beyond what would be permitted in a shop, and delivery costs are refunded only up to the least expensive delivery method offered.
14.6 Where the Contract is for the hire of Goods for a specific date or period (including where the Consumer requests delivery and/or the Hire Start Date to occur within the 14-day cancellation period), the Consumer acknowledges that the hire service is due to begin immediately. If the Consumer cancels under this clause 14 after the hire has started, the Consumer must pay for the hire provided up to the effective date of cancellation, and for any delivery/collection services already performed or incurred.
14.7 Nothing in this clause affects any other legal rights a Consumer may have where the Supplier has failed to comply with the Contract.

15. TERMINATION

15.1 Without affecting any other right or remedy, the Supplier may terminate the Contract with immediate effect by giving written notice if the Customer:
15.1.1 fails to make any payment when due without just cause;
15.1.2 breaches the Contract and, where capable of remedy, fails to remedy within 14 days of notice;
15.1.3 persistently breaches the Contract;
15.1.4 provides incomplete, materially inaccurate or misleading information; or
15.1.5 (business customers only) becomes insolvent or unable to pay debts as they fall due, or similar event occurs; or
15.1.6 (individual customers) becomes bankrupt or enters into an arrangement with creditors, or appears to the Supplier (acting reasonably) to be unable to meet obligations.

15.2 Termination shall not affect rights/obligations accrued up to the termination date, including claims for breach.

16. CONSEQUENCES OF TERMINATION

16.1 On expiry or termination, the Supplier’s consent to possession of Hire Goods terminates immediately.
16.2 The Customer shall immediately return Hire Goods or make them available for collection. The Supplier may enter the site where Hire Goods are held (with reasonable notice where practicable) to repossess them. The Customer grants, or shall procure, the right for the Supplier or its representative to enter for collection.
16.3 On termination/expiry: (i) all monies owed become due; and (ii) the Customer shall pay costs incurred in recovering Hire Goods or sums due (including storage, insurance, repair, transport, legal and remarketing costs).
16.4 Repossession does not affect the Supplier’s right to recover monies and damages.
16.5 Provisions intended to survive termination remain in force.

17. WARRANTIES (BUSINESS CUSTOMERS)

17.1 This clause 17 applies only where the Customer is a business.
17.2 Except as set out in this clause 17, all warranties, representations, terms and conditions implied by law relating to fitness, quality and/or adequacy are excluded to the fullest extent permitted by law.
17.3 The Supplier warrants that, on delivery, the Goods shall: (i) conform in all material respects with the Specification; (ii) be free from material defects in design, material and workmanship; and (iii) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
17.4 Subject to clause 17.6, if the Customer gives notice within a reasonable time of discovery, the Supplier has a reasonable opportunity to examine, and the Customer returns Goods if requested, the Supplier shall at its option repair/replace (or for Hire Goods, refund Rental for the period not available).
17.5 These Conditions apply to repaired/replacement Goods.
17.6 No Liability where failure is due to misuse, failure to follow instructions, unauthorised repair/alteration, fair wear and tear, wilful damage, negligence or abnormal conditions.

18. LIMITATION OF LIABILITY

18.1 Nothing in the Contract limits or excludes Liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter which cannot lawfully be limited or excluded.
18.2 If the Customer is a business:
18.2.1 the Supplier shall not be liable for loss of profit, loss of business, loss of revenue, loss of contracts, loss of anticipated savings, loss of goodwill or any indirect or consequential loss; and
18.2.2 the Supplier’s total aggregate Liability for all other losses shall be limited to the higher of: (a) five times the amount of the Rental or price of the Sale Goods under that Contract; or (b) £1,000.
18.3 If the Customer is a Consumer, the Supplier is responsible for loss or damage the Consumer suffers that is a foreseeable result of the Supplier’s breach or failure to use reasonable care and skill, but is not responsible for loss or damage that is not foreseeable.
18.4 If the Customer is a Consumer, the Supplier supplies Goods for domestic and private use. If a Consumer uses Goods for commercial, business or re-sale purposes, the Supplier will have no Liability for loss of profit, loss of business, business interruption or loss of business opportunity.

19. GENERAL

19.1 Each hire/purchase of an item of Goods forms a distinct Contract separate from any other Contract.
19.2 The Customer is liable for the acts/omissions of its employees, agents, servants and subcontractors as though they were its own.
19.3 Consumer queries/complaints: email info@hireload.co.uk or phone +4420 33754048
19.4 If the Customer is a business, the Customer shall indemnify the Supplier against losses, damages, claims, costs (including legal costs on a full indemnity basis) arising from breach, tortious act/omission or breach of statutory duty by the Customer.
19.5 No failure or delay to exercise any right constitutes a waiver.
19.6 If any provision is invalid/unenforceable, it shall be modified to the minimum extent necessary or deemed deleted without affecting the remainder.
19.7 No Liability for delay/non-performance due to Force Majeure; time for performance extends accordingly.
19.8 No third party rights under the Contracts (Rights of Third Parties) Act 1999.
19.9 Entire agreement: the Contract supersedes prior agreements and understandings relating to its subject matter.
19.10 No variation is effective unless in writing and signed (or agreed by authorised representatives by email).
19.11 If the Customer is a Consumer, English law applies and the Consumer may bring proceedings in the English courts; if the Consumer lives in Scotland or Northern Ireland, they may also bring proceedings where they live. The Supplier may bring proceedings in the courts of the Consumer’s home jurisdiction.
19.12 If the Customer is a business, the Contract and any dispute shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

PART 4 – ADDITIONAL RISK & RESPONSIBILITY CONDITIONS (ALL HIRE GOODS)

20. MASTER CUSTOMER RESPONSIBILITY

20.1 From the time the Hire Goods are delivered, collected or otherwise made available to the Customer, the Customer shall be solely responsible for the safe custody, proper use, operation, storage and security of the Hire Goods.
20.2 The Customer shall ensure that the Hire Goods are used strictly in accordance with all applicable laws, regulations, guidance, manufacturer instructions and good industry practice.
20.3 The Supplier shall not be liable for any loss, damage, injury, delay or claim arising from the Customer’s possession, use, operation or storage of the Hire Goods, except to the extent caused by the Supplier’s proven negligence.

21. EQUIPMENT SUITABILITY & SELECTION

21.1 The Customer acknowledges that it has selected the Hire Goods based on its own assessment of suitability for the intended purpose, site conditions and project requirements.
21.2 The Supplier gives no warranty that the Hire Goods are suitable for any specific task, environment or application chosen by the Customer.
21.3 The Supplier shall have no liability for any loss, delay, inefficiency or damage arising from the Hire Goods being unsuitable for the Customer’s particular project or intended use.

22. OPERATOR COMPETENCE & SAFE USE

22.1 The Customer shall ensure that all persons using, installing, assembling or operating the Hire Goods are suitably trained, competent and, where applicable, hold the relevant certification, licence or qualification.
22.2 The Customer shall be responsible for ensuring that the Hire Goods are erected, assembled and operated safely and correctly at all times.
22.3 The Supplier shall not be liable for any injury, damage or loss arising from improper erection, installation, operation, misuse or unauthorised use of the Hire Goods.

23. SITE CONDITIONS & GROUND SAFETY

23.1 The Customer is solely responsible for ensuring that the ground, structure, access routes and site conditions where the Hire Goods are used are suitable, stable, level and safe.
23.2 The Customer shall carry out all necessary site risk assessments and implement appropriate safety measures prior to and during use of the Hire Goods.
23.3 The Supplier shall not be liable for any incident, damage or loss caused by unsuitable ground conditions, inadequate structural support, restricted access or unsafe site environments.

24. SURFACE / PROPERTY DAMAGE DISCLAIMER

24.1 The Customer acknowledges that certain Hire Goods, including but not limited to pressure washers, breakers, drills, scrubbers and similar equipment, may affect surfaces or structures depending on operation and settings.
24.2 The Supplier shall not be liable for any surface, structural, decorative or property damage caused by the operation, pressure levels, attachments, settings or misuse of the Hire Goods by the Customer or any third party under the Customer’s control.

25. PERFORMANCE & ENVIRONMENTAL FACTORS

25.1 The Customer acknowledges that the performance of drying, heating, ventilation, cleaning or similar equipment is dependent on environmental, structural and site-specific conditions beyond the Supplier’s control.
25.2 The Supplier does not guarantee any particular performance outcome, duration of effect or environmental result from the use of such Hire Goods.
25.3 The Supplier shall have no liability for any delay, loss or inefficiency arising from environmental or site-related factors affecting the performance of the Hire Goods.

26. SECURITY, THEFT & UNATTENDED EQUIPMENT

26.1 The Customer shall ensure that the Hire Goods are kept secure at all times and are not left unattended in unsecured or publicly accessible locations.
26.2 The Customer shall implement appropriate security measures to prevent theft, loss, vandalism or unauthorised use of the Hire Goods.
26.3 The Customer shall remain fully liable for any loss or theft of the Hire Goods occurring during the Hire Period or Risk Period, regardless of fault, except to the extent caused by the Supplier’s proven negligence.

27. CROSS-CONTRACT RECOVERY & SUSPENSION

27.1 If any sums due under the Contract or any other agreement between the Supplier and the Customer are overdue, the Supplier may suspend further hires, deliveries, collections or services until all outstanding amounts are paid in full.
27.2 The Supplier may recover, repossess or withhold any Hire Goods supplied under this or any other contract with the Customer where payment is overdue or the Customer is otherwise in breach of the Contract.
27.3 Such rights shall be without prejudice to any other rights or remedies available to the Supplier.

28. LEGAL, RECOVERY & ASSOCIATED COSTS

28.1 The Customer shall indemnify and keep indemnified the Supplier against all reasonable legal, recovery, transport, storage, repair, inspection, remarketing and administrative costs incurred as a result of the Customer’s breach of the Contract, non-payment, misuse of the Hire Goods or failure to return the Hire Goods as required.
28.2 These costs shall be recoverable as a debt due from the Customer and may be deducted from any Deposit held or invoiced separately.

PART 5 – DRONE SERVICES (CLEANING / INSPECTION / SURVEYING)

29. SCOPE & COMPLIANCE

29.1 Drone Services are provided in accordance with the Commercial Terms Schedule and are subject to applicable laws, airspace restrictions and operational safety requirements.

30. CUSTOMER PERMISSIONS & SITE ACCESS

30.1 The Customer must obtain and maintain all necessary permissions, consents and lawful authority for the Supplier to access the site and perform Drone Services, and must provide safe access and a suitable working area as reasonably required.

31. WEATHER / RESTRICTIONS / RESCHEDULING

31.1 Drone Services are weather-dependent and subject to flight restrictions; where conditions are unsafe or non-compliant, the Supplier may postpone or reschedule without liability, and any call-out/re-attendance charges may apply where the site is not ready or access is denied. Any applicable call-out, re-attendance, standby or cancellation charges shall be as set out on the Supplier’s website and/or in the Commercial Terms Schedule.

32. DELIVERABLES & THIRD-PARTY RELIANCE

32.1 Unless expressly stated otherwise, deliverables (including images, video or reports) are provided for the Customer’s internal use only and no third party may rely on them without the Supplier’s prior written consent.

33. NOT A STRUCTURAL SURVEY / LIMITATIONS

33.1 Drone Services do not constitute a structural survey and may not identify all defects, hazards or issues; the Customer must obtain specialist advice where required.

34. DATA PROTECTION

34.1 The Customer is responsible for ensuring it has provided any required notices and has lawful grounds for any filming/recording requested at the site; each party shall comply with applicable data protection law.

35. INTELLECTUAL PROPERTY & USAGE

35.1 Unless stated otherwise in the Commercial Terms Schedule, intellectual property in Drone Services deliverables remains with the Supplier and the Customer is granted a non-exclusive licence to use deliverables for its internal business purposes.
35.2 The Customer must not edit deliverables in a misleading manner or use them for unlawful purposes.

36. OUTCOME DEPENDENCY (CLEANING)

36.1 Cleaning outcomes depend on surface condition, access limitations, contamination type/age, weather and site constraints; the Supplier does not guarantee a particular aesthetic outcome unless expressly agreed in writing.

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Terms and Conditions | Hireload
Supplier Details
Trading name Hireload (England & Wales).
Email: info@hireload.co.uk
Phone: +44 20 3375 4048

Website: https://hireload.co.uk/