London Equipment Hire Delivery & Collection — Route-Based, Across the Capital

Yes. We run a route-based delivery and collection service across all 32 London boroughs from our West London depot in Greenford (UB6). Send your postcode and dates and we’ll confirm the next available slot for that day’s route.

Sometimes — depending on route capacity, stock and the item. We aim for next-day where possible. Same-day is on request and not guaranteed. Send postcode plus required date and we’ll confirm what’s achievable on that day’s route.

Yes. Every Hireload driver phones the site contact roughly 30 minutes before arrival. If your job is on a tight access window, we’ll narrow that to a 15-minute heads-up.

Yes — once your delivery is dispatched from Greenford, you’ll get a live tracking link by SMS or email so you can see when the van will arrive.

Up to 15 minutes free at delivery and at collection. After that, additional waiting time is charged at our published rate. We’ll always call before any waiting charge applies — no surprises.

All deliveries are kerbside. We unload to the nearest safe stopping point at street level — we don’t carry equipment up stairs, into back gardens or across sites as standard. If you need a carry-in service this must be agreed and quoted in writing in advance.

Someone over 18 must be present and able to provide photo ID if requested. ID may be checked for fraud prevention and security. Where a deposit applies, we may also ask for reasonable ID verification before releasing the equipment, in line with our Terms & Conditions and Privacy Policy.

Yes. Collection is arranged as part of every hire. Email or call to off-hire. Once we confirm your off-hire request in writing and agree a collection date, the off-hire takes effect. Hire charges continue until the confirmed off-hire date, provided the equipment is complete, accessible, not in use and ready for collection at the agreed kerbside point.

Most London deliveries are route-priced with no distance charge. Some postcodes — typically further outside our standard route corridor — may carry a distance charge based on travel time and mileage. Where it applies, the charge is shown on your quote or order confirmation before the hire is confirmed. Consumer cancellation rights under our Terms & Conditions remain unaffected.

Our industrial 9 kW, 15 kW and 40 kW heaters require 3-phase 400/415 V. They are not compatible with standard 13 A 240 V sockets. Send a photo of your socket or tell us your available supply and we’ll confirm compatibility before delivery.

Send the job details — space size, what you’re drying or heating, deadlines, and any pictures of the room or socket. We’ll talk you through suitable options so you can choose. Final selection of equipment for your project remains the customer’s responsibility (clause 21 of our Terms & Conditions).

Yes. Tell us at booking if there’s a lift restriction, a concierge to sign in with, a controlled parking zone, or a loading bay window. We’ll route the right vehicle and allow correct unload time. Delivery remains kerbside as standard.

The minimum hire period is set out on the relevant product or category page on hireload.co.uk. If you’re unsure for a specific item, send us a message and we’ll confirm before you book.

Yes. Call us before the scheduled collection date and we’ll extend by the day, week or month at the standard rate — no penalty surcharge as long as you tell us before the driver is dispatched.

Standard service runs Monday to Saturday. Sunday work is by prior arrangement for emergency hires (flood response, urgent commercial drying). Call 020 3375 4048 with the situation and we’ll see what we can route.