Help Centre

Raise a support ticket

For a problem with an existing hire. Tell us once, properly: your order number, what happened and a photo if you have one. Everything stays on record and we reply by email.

  1. You send itOrder number, what happened, a photo
  2. Reference emailedAn HL number comes to your inbox. Check junk if you can’t see it.
  3. ReviewedAgainst your hire agreement
  4. Reply by emailIn writing, so it stays on record

Urgent today?

A delivery or collection due today that hasn’t happened, or a machine that has stopped work or isn’t safe: please call rather than raise a ticket.

Call 020 3375 4048

    What is this about?

    About your hire

    It is on your order confirmation email.

    Optional — helps us find your hire faster.

    About the issue

    The more detail you give, the faster we can resolve it.

    Photos help us resolve fault and charge queries much faster. On your phone, you can take a photo directly.

    About you

    We will send your ticket reference and our reply here.

    Have these ready

    • Your order number. It’s on your order confirmation email.
    • A photo of any fault, damage or missing part.
    • The email address you booked with.

    Looking for a quick answer first? Visit the Help Centre