HIRELOAD HELP CENTRE

Raise a support ticket

Tell us once, properly. Your ticket goes straight to the right person, stays on record, and you get a written reply to your inbox.

1
Logged instantlyYou get a ticket reference and an email copy straight away.
2
Reviewed properlyThe right person investigates your case against your hire agreement.
3
Answered in writingOur reply comes to your inbox, so everything stays on record.

    What is this about?

    About your hire

    It is on your order confirmation email.

    Optional — helps us find your hire faster.

    About the issue

    The more detail you give, the faster we can resolve it.

    Photos help us resolve fault and charge queries much faster. On your phone, you can take a photo directly.

    About you

    We will send your ticket reference and our reply here.

    Our promise on every ticket
    • Acknowledged instantly with a reference number and an email copy.
    • Reviewed fairly against your hire agreement.
    • Answered in writing, so everything stays on record.
    • Deposit and refund queries are prioritised.

    Looking for quick answers first? Visit the Help Centre.